Below is TheMultiShop.com's return policy. If you want to return item/items to us, please read and follow the instructions listed. You should also email our Customer Support Department and one of our customer sales representatives will be glad to help you. It is crucial to understand our return policy and make certain the criteria are met before physically sending item/items back to us.

TheMultiShop reserves the right to charge a handling fee on all returned products.

How to refund a product?

How to replace a product?

Several conditions must be met before TheMultiShop.com LLC will replace an item. Note that some of our items are non-replaceable. You should also contact our After Sales Department and one of our customer representatives will be glad to clarify for you.

TheMultiShop.com LLC will ship the replaced package back to you with no charge! We will handle all the necessary shipping fees (from TheMultiShop.com LLC back to you).

How to repair a product?

TheMultiShop.com LLC will repair your item/items if there is ever a problem with it and if the item is covered under warranty. A repairing fee might apply depending upon the reason and condition of the damaged item.

When the package is received by our office, we will examine the item, identify the problem, and send the package on its way for repair. Note that the time it takes to repair will differ from item to item. For more information please contact our After Sales Department. Repairs may be carried out by our registered repair centers.

PLEASE NOTE THAT ALL PRODUCTS NEED TO HAVE A RMA(RETURN MERCHANDISE AUTHORIZATION) NUMBER ATTACHED TO THE PACKAGE WHEN THEY ARE SHIPPED BACK TO US OR UPON BEING PICKED UP BY OUR STAFFS. RMA NUMBERS ARE PROVIDED BY THE AFTER SALES DEPARTMENT.

Non-Replaceable Products!

Non-Refundable Categories

• Clothing and Apparel
• Computers and computer parts
• Gifts and Party Supplies

TheMultiShop.com LLC reserves the right to make additions to the list of non-refundable items. If there are any further inquiries please contact one of our customer representatives for more information.

Non-Replaceable Categories

• Health & Beauty Products
• Computers and computer parts
• Photography equipments

TheMultiShop.com LLC reserves the right to make additions to the list of non-refundable items. If there are any further inquiries please contact one of our customer representatives for more information.

Import Tax, VAT, Duties...

Your item will be shipped to you from our offices either from Hong Kong, China, Mauritius or the United States. The item may be subjected to custom tax/import fees etc. when it enters your country. By buying internationally, you are considered an importer. Therefore, it is your responsibility to pay all of these fees.

We will do our best mark your packages accordingly to help you minimize these charges LEGALLY on your request. Please be specific on what you want us to mark your item as and we will consider its viability. In any event, TheMultiShop.com will NOT pay any country tax (VAT) / brokerage charges or any fees related to customs in your country. Please check the import regulations in your country before making a purchase.

If you reject the parcel on delivery because of VAT / import charges, we will charge you the shipping  costs both ways plus 5% handling fee (Based on item price).

Note: These charges are normally collected by the delivering freight (shipping) company or when you pick the item uo - do not confuse them for additional shippping charges.

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